# Meet Gracie

## Meet Gracie

Gracie is SureCloud's built-in AI agent. You can open her from the top toolbar and ask questions in natural language.

She works directly with the data you already use in SureCloud, including records, dashboards, reports, questionnaires, CCM tests, and documents synced through FileSync.

Instead of moving between screens to find information or complete routine work, you can ask Gracie to help. She respects user permissions, shows what she is doing, and supports an auditable way of working.

### Start here

<table data-view="cards"><thead><tr><th>Topic</th><th>Summary</th><th data-card-target data-type="content-ref">Target</th></tr></thead><tbody><tr><td><strong>Chatting with Gracie</strong></td><td>Open Gracie anywhere in SureCloud and ask questions about your data.</td><td><a href="/spaces/p7T8DIv13tA4h2Y49bOp/pages/wK3qzwIiwNDWSRDqAetv">/spaces/p7T8DIv13tA4h2Y49bOp/pages/wK3qzwIiwNDWSRDqAetv</a></td></tr><tr><td><strong>What Gracie Can Do</strong></td><td>Review documents, analyse questionnaires, work with CCM tests, and follow linked records.</td><td><a href="/spaces/p7T8DIv13tA4h2Y49bOp/pages/jRVZvISfCgwoKTYmPuqV">/spaces/p7T8DIv13tA4h2Y49bOp/pages/jRVZvISfCgwoKTYmPuqV</a></td></tr><tr><td><strong>Skills Library</strong></td><td>Manage built-in and custom skills, and invoke available skills with slash commands in chat.</td><td><a href="/spaces/p7T8DIv13tA4h2Y49bOp/pages/kLiPb41PP7Jp4EXy46cC">/spaces/p7T8DIv13tA4h2Y49bOp/pages/kLiPb41PP7Jp4EXy46cC</a></td></tr><tr><td><strong>Governance &#x26; Controls</strong></td><td>Understand approvals, permissions, logging, and credit usage controls.</td><td><a href="/spaces/p7T8DIv13tA4h2Y49bOp/pages/X1iovYOk5O7FFcnClzn6">/spaces/p7T8DIv13tA4h2Y49bOp/pages/X1iovYOk5O7FFcnClzn6</a></td></tr><tr><td><strong>AI Agent Library</strong></td><td>Define reusable AI agents and attach them to workflow stages, transitions, and buttons.</td><td><a href="/spaces/p7T8DIv13tA4h2Y49bOp/pages/xV8SmIXenOt0qJ2cZtfx">/spaces/p7T8DIv13tA4h2Y49bOp/pages/xV8SmIXenOt0qJ2cZtfx</a></td></tr></tbody></table>

### How Gracie fits into SureCloud

Gracie brings together four core capabilities:

{% stepper %}
{% step %}

#### Conversational assistant

Use Gracie as a platform-wide chat entry point. Ask a question, and she reads records, dashboards, reports, and historical data within the user's existing permissions.
{% endstep %}

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#### Deeper platform context

Gracie can also work with documents, questionnaires, CCM tests, and linked records. This gives her the context needed for broader GRC tasks.
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#### Skills

Gracie can use built-in SureCloud skills and tenant-specific custom skills. In chat, users can invoke available skills directly with slash commands.
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#### AI Agents

Administrators can define reusable AI agents and attach them to workflow stages, transitions, and buttons. This lets Gracie run automatically, not only in chat.
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### Who Gracie is for

Gracie helps everyday users find information faster and complete work with less navigation. She also gives platform administrators a configurable AI layer they can control and extend.

Admins can decide who can use Gracie, which actions need approval, and how AI usage is monitored across the tenant. They can also build agents for repetitive compliance and operational tasks.

{% hint style="success" %}
Gracie only ever does what the user asking her is already permitted to do. If a user can't see a record through the UI, Gracie won't surface it either.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://surecloud.gitbook.io/surecloud-docs/documentation/gracie/meet-gracie.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.