> For the complete documentation index, see [llms.txt](https://surecloud.gitbook.io/surecloud-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://surecloud.gitbook.io/surecloud-docs/documentation/gracie/meet-gracie.md).

# Meet Gracie

Gracie is SureCloud's AI assistant — a permission-aware governance, risk, and compliance intelligence engine that works across records, documents, and workflows.

## Meet Gracie

Gracie is SureCloud's built-in AI assistant.

You can open Gracie from the top toolbar and ask questions in natural language.

Gracie works directly with the data you already use in SureCloud, including records, dashboards, reports, questionnaires, CCM tests, and documents synced through FileSync.

Gracie also works through three building blocks: personas, skills, and agents.

That means you can ask for an expert view, invoke a specific capability, or automate repeatable work inside a workflow.

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### Start here

<table data-view="cards"><thead><tr><th>Topic</th><th>Summary</th><th data-card-target data-type="content-ref">Target</th></tr></thead><tbody><tr><td><strong>Chatting with Gracie</strong></td><td>Open Gracie anywhere in SureCloud and ask questions about your data.</td><td><a href="/surecloud-docs/documentation/gracie/chatting-with-gracie.md">Chatting with Gracie</a></td></tr><tr><td><strong>What Gracie Can Do</strong></td><td>Review documents, analyse questionnaires, consult personas, and work across linked records.</td><td><a href="/surecloud-docs/documentation/gracie/what-gracie-can-do.md">What Gracie Can Do</a></td></tr><tr><td><strong>Personas, Skills and Agents</strong></td><td>Understand the difference between expert voices, invoked skills, and deployed workflow agents.</td><td><a href="/surecloud-docs/documentation/gracie/personas-skills-and-agents.md">Personas, Skills and Agents</a></td></tr><tr><td><strong>Skills Library</strong></td><td>Manage built-in and custom skills for chat and AI Agents.</td><td><a href="/surecloud-docs/documentation/gracie/personas-skills-and-agents/skills.md">Skills</a></td></tr><tr><td><strong>Governance &#x26; Controls</strong></td><td>Understand approvals, permissions, logging, and credit usage controls.</td><td><a href="/surecloud-docs/documentation/gracie/governance-and-controls.md">Governance &amp; Controls</a></td></tr><tr><td><strong>AI Agent Library</strong></td><td>Define reusable AI agents and attach them to workflow stages, transitions, and buttons.</td><td><a href="/surecloud-docs/documentation/gracie/personas-skills-and-agents/agents.md">Agents</a></td></tr></tbody></table>

### How Gracie fits into SureCloud

Gracie brings together four core capabilities:

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#### Conversational assistant

Use Gracie as a platform-wide chat entry point. Ask a question, and Gracie reads records, dashboards, reports, and historical data within the user's existing permissions.
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#### Personas

Consult Gracie through specialist personas when you want a clear risk, compliance, security, privacy, BCM, or internal audit view.
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#### Skills

Gracie can use built-in SureCloud skills and tenant-specific custom skills. Skills can be selected from plain language or invoked directly in chat.
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#### AI Agents

Administrators can define reusable AI agents and attach them to workflow stages, transitions, and buttons. This lets Gracie run automatically inside a process, not only in chat.
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### Who Gracie is for

Gracie helps everyday users find information faster and complete work with less navigation. She also gives platform administrators a configurable AI layer they can control and extend.

Admins can decide who can use Gracie, which actions need approval, and how AI usage is monitored across the tenant. They can also build agents for repetitive compliance and operational tasks.

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Gracie only ever does what the user asking her is already permitted to do. If a user can't see a record through the UI, Gracie won't surface it either.
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