# Skills Library

## Skills Library

The **Skills Library** is the catalogue of capabilities available to Gracie.

Each skill gives Gracie a specific ability, such as reviewing a document, analysing a questionnaire, or working with linked records.

You can start with SureCloud-provided skills, tailor them for your tenant, or create your own custom skills from scratch.

### What a skill is

A skill is a reusable capability that can be enabled for chat, AI Agents, or both.

Skills can come from SureCloud or be created in your tenant for your own use cases.

Skills let you control what Gracie can do without changing the core assistant experience.

{% hint style="info" %}
Think of a skill as a named capability that Gracie can call when needed, or that a user can invoke directly in chat.
{% endhint %}

### SureCloud and custom skills

The Skills Library supports two types of skills:

* **SureCloud skills** — ready-made skills provided by SureCloud. You can use these as they are, or tailor them to better fit your tenant.
* **Custom skills** — skills your team creates for tenant-specific processes, language, and use cases.

This gives you a practical starting point. You can adopt built-in behaviour quickly, then extend the library with skills that reflect how your team works.

### Using skills in chat

Users can invoke available skills directly from the chat interface with **slash commands**.

Type `/` in chat to see the skills available to you, then select the one you want to run.

This is useful when you want to start with a specific capability rather than a free-form prompt.

Typical examples include:

* Starting a document review skill.
* Running a questionnaire analysis skill.
* Triggering a skill that follows linked records.

### Using skills with AI Agents

Skills are also the building blocks for **AI Agents**.

When an admin creates an agent, they choose which skills that agent can use. This keeps each agent focused on the task it is designed to perform.

For more on agent configuration, see [AI Agent Library](/surecloud-docs/documentation/gracie/ai-agent-library.md).

### Managing skills

The Skills Library in **Settings** lets tenant admins view available skills and manage how they are used.

From here, admins can:

* View and tailor SureCloud skills available in the tenant.
* Create custom skills for tenant-specific use cases.
* Enable or disable skills as needed.

That includes deciding:

* Which skills are enabled.
* Which skills can be used in chat.
* Which skills are available to AI Agents.

This helps teams expose useful capabilities without making every skill available to every use case.

### Why the Skills Library matters

The Skills Library gives SureCloud a flexible way to extend Gracie over time.

Instead of treating every AI feature as a separate product area, skills provide a consistent way to package, manage, and reuse capabilities across chat and automation.

{% hint style="success" %}
The same skill can support both guided chat interactions and reusable AI Agents. That keeps behaviour more consistent across manual and automated use.
{% endhint %}


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