# How to grant a SureCloud support representative access to your tenant

You can grant a SureCloud support representative access when troubleshooting requires it.

A support representative cannot give themselves access.

Someone in your organisation must update their user access.

### Permissions required

You need a [role](/surecloud-docs/documentation/admin/managing-user-access-to-records/roles.md) with these system permissions:

```
Users - Read and Update
Groups - Read and Update
```

If you need to create or update a role first, you also need:

```
Roles - Create, Read and Update
```

{% hint style="info" %}
If you do not have these permissions, ask a SureCloud administrator in your organisation.
{% endhint %}

### Check whether you have access

In **User Management**:

* Open **Users**.
  * If you can view the user list, you have `Users - Read`.
  * If you can edit a user, you have `Users - Update`.
* Open **Groups**.
  * If you can view the group list, you have `Groups - Read`.
  * If you can edit a group, you have `Groups - Update`.

For more detail, see [Users](/surecloud-docs/documentation/admin/managing-user-access-to-records/users.md), [Groups](/surecloud-docs/documentation/admin/managing-user-access-to-records/groups.md), and [Roles](/surecloud-docs/documentation/admin/managing-user-access-to-records/roles.md).

### Granting access

{% stepper %}
{% step %}

### Find the support representative

Open **User Management** and select **Users**.

Search for the support representative's account.
{% endstep %}

{% step %}

### Open their user profile

Select the navigation icon next to their name.
{% endstep %}

{% step %}

### Add the right groups

Add the support representative to the groups that give access to the required part of your tenant.

Use groups that already carry the right roles where possible.
{% endstep %}

{% step %}

### Ask them to sign in

Tell the support representative to try signing in again.

If access is still blocked, recheck their group membership and role permissions.
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://surecloud.gitbook.io/surecloud-docs/documentation/quick-start/how-to-grant-a-surecloud-support-representative-access-to-your-tenant.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.