# Export a Record to Word

Export a record to Word when you need a document from a configured template.

SureCloud merges record data into the mapped template and downloads the file.

### Before you start

* Make sure the record contains the data you need.
* Make sure a Word template is uploaded and mapped.
* Make sure you have permission to download documents.

### Export a record to Word

{% stepper %}
{% step %}

### Open the record

Go to the record you want to export.
{% endstep %}

{% step %}

### Select **Export to Word**

Open the three-dot menu in the top-right corner.

Select **Export to Word**.

<figure><img src="/files/pItSo46inChC044pQ5Rv" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Wait for the document

SureCloud generates the document using the mapped template.

This can take a few moments for larger documents.
{% endstep %}

{% step %}

### Save and review the file

Save or open the downloaded file from your browser.

Check that the document content is correct.
{% endstep %}
{% endstepper %}

### Troubleshooting

#### **Export to Word** is missing

* Check that a Word template is configured for the record with an administrator or [support](mailto:success@surecloud.com).

#### The document contains incorrect data

* Check that the record fields are populated correctly.
* Ask your administrator to review the template mapping.

#### The file does not open

* Make sure you have Microsoft Word or a compatible app installed.
* Check your browser downloads to find the file.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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