Product Updates
New updates and improvements
Product Updates
March 2026
We're excited to share three new releases now available in SureCloud this month.
Bi-directional ETL Integrations
SureCloud now supports two-way data movement between SureCloud and external systems — so your records stay aligned and your workflows stay connected, without manual intervention.
What's changed
Push and pull data between SureCloud and external systems
Synchronise key datasets across platforms automatically
Keep records aligned without manual updates
Why it matters
Reduce the time your team spends reconciling data across systems
Enable more connected, automated workflows across your tech stack
Maintain a single source of truth without duplication or delays
Next steps: To find out more or get this set up for your organisation, please speak with your SureCloud Account Manager.
Slack Integration
You can now connect SureCloud with Slack to receive task notifications directly in your chosen channels — keeping your teams informed and ready to act, right where they work.
What's changed
Automated task notifications delivered to Slack channels
Real-time updates for task assignments and changes
Teams stay aligned without switching between platforms
Why it matters
Reduce the risk of missed actions or updates
Keep distributed teams connected to SureCloud workflows
Speed up response times on time-sensitive tasks
Next steps: To find out more or get the Slack integration enabled, please speak with your SureCloud Account Manager.
Question-Level Response & Score Extraction
You can now extract individual question responses and scores from SureCloud — giving you granular access to your data for more advanced reporting and automation.
What's changed
Access individual question-level responses and scores
Use question data in calculations and conditional logic
Build richer reports and automate downstream workflows
Why it matters
Go beyond summary-level reporting to understand the detail behind your scores
Use granular data to power more sophisticated analysis and decision-making
Unlock new automation possibilities based on specific question outcomes
Next steps: To find out more or get these calculations set up, please speak with your SureCloud Account Manager.
February 2026
This release improves workflow visibility on application pages. Users can now see why a record cannot progress and filter records faster by status.
Disabled Button Feedback in Workflows
Users can now click a disabled workflow transition button to see what is blocking the next step.
What's changed
Disabled workflow transition buttons are now clickable
A feedback message lists the conditions that still need to be met
No action required — this feature is available now.
Status Widget on Application Pages
A new status widget appears above each record table. It gives users a quick view of workflow status and task metrics for the selected workflow.
What's changed
An interactive donut chart appears above each record table
The chart shows status and task metrics for the active workflow
The widget refreshes when users switch applications or workflow tabs
Users can click a status segment or count to filter the table below
Why it matters
Users can understand record distribution at a glance
One-click filtering makes it faster to focus on specific records
No action required — this feature is available now.
December 2025
This month's release brings deeper integrations and more control over how your data is used and visualised — helping you stay in sync, act faster, and get clearer insights at a glance.
ETL Integrations
SureCloud now supports extracting, translating, and loading data from any REST API, keeping your records in sync with external systems.
What's changed
Data mapped to workflows via REST APIs
Records stay in sync with external APIs
Improved integration flexibility for seamless data flow
Why it matters
Reduce manual effort keeping data aligned across platforms
Enable more automated, connected workflows across your tech stack
Improve data accuracy by removing the need for manual syncing
Next steps: To find out more, please speak with your SureCloud Account Manager.
Custom Chart Colors
You can now customise chart colours directly in report settings — giving you more control over how data is visualised across dashboards.
What's changed
Choose from a curated colour palette
Assign colours manually to chart series
Colour preferences are saved per report
Why it matters
Highlight priority areas more clearly in dashboards
Align chart colours to your categories or team conventions
Improve visual consistency across reports and presentations
No action required — this feature is available now.
Black Kite Integration
Black Kite's cyber risk intelligence is now integrated directly into SureCloud — enabling automated, continuous visibility of your third parties' cyber posture.
What's changed
Live cyber risk scores visible inside Third Party Risk
Direct links to detailed findings from Black Kite
Improved context for vendor reviews and prioritisation
Why it matters
Reduce the time spent manually gathering third-party risk data
Make faster, more informed vendor decisions with real-time scores
Strengthen your third-party risk programme with continuous monitoring
Next steps: To find out more or get the Black Kite integration enabled, please speak with your SureCloud Account Manager.
November 2025
This release introduces homepage improvements and custom shortcuts to help users navigate and act faster.
Homepage Improvements
We've refined the design of the SureCloud homepage and improved two key widgets to support faster, more informed action.
What's changed
Updated Task Manager: easier to read, sort, and manage
Enhanced Recently Viewed widget: more context, better recall
Overall design updates for clearer navigation
Why it matters
Users can find and act on tasks more quickly
Improved layout reduces time spent searching for recent work
A cleaner homepage helps teams stay focused and organised
No action required — these improvements are available now.
Custom Shortcuts
You can now add custom shortcuts to your homepage — tailored to how your team works — for faster access to the tools you use most.
What's changed
Add shortcuts for instant record creation
Set up shortcuts for specific workflows
Shortcuts are configurable per user
Why it matters
Reduce the number of clicks to reach frequently used areas
Help teams build consistent, efficient working habits
Customise the homepage to reflect how your organisation actually works
No action required — this feature is available now.
October 2025
This release introduces date-based reporting and a redesigned application page experience with improved navigation.
Date-Based Reporting
Reports that include date fields now automatically group and aggregate by month, making it easier to visualise trends and performance over time.
What's changed
Date fields in reports are automatically grouped and aggregated by month
Trend views are available directly from existing report configurations
No additional setup required for date-grouped visualisations
Why it matters
Quickly spot patterns and performance trends over time
Track progress month by month without manual data manipulation
Better visibility of time-based trends supports proactive decision-making
No action required — this feature is available now.
Improved Application Pages
Each application now has a dedicated landing page with a tabbed record table and improved navigation. Apps can be accessed directly from the left-hand menu — no extra clicks required.
What's changed
Each app now has a dedicated landing page with a tabbed record table
Apps are accessible directly from the left-hand side navigation
Consistent structure and layout applied across all applications
Why it matters
Faster access to your applications reduces time spent navigating
Tabbed table views make it easier to filter and find records
A consistent structure across apps lowers the learning curve for new users
No action required — these improvements are available now.
September 2025
This release introduces a new Continuous Control Monitoring app, smarter forms, branded emails, and date-driven workflow automation.
New App: Continuous Control Monitoring (CCM)
Our new CCM App automates control testing and monitors assurance in real time. Currently in early access, we're inviting interested organisations to explore it.
What's changed
A dedicated CCM app is now available for early access
Control testing can be automated rather than managed manually
Assurance monitoring runs continuously rather than point-in-time
Why it matters
Reduce the manual effort involved in control testing
Identify control gaps sooner with continuous monitoring
Strengthen your assurance programme with real-time visibility
Next steps: To find out more or request early access, please speak with your SureCloud Account Manager.
Attribute-Level Guidance in Forms
You can now add helpful context directly beside individual form fields — making complex forms easier to complete and reducing user errors.
What's changed
Inline guidance text can be added to any attribute in a form
Guidance is visible to users directly alongside the relevant field
Configurable by administrators without development resource
Why it matters
Help first-time users complete forms correctly without additional training
Reduce errors and rework caused by unclear field requirements
Improve data quality by setting expectations at the point of entry
No action required — this feature is available now for administrators to configure.
New Branded HTML Emails
SureCloud notification emails have been updated to modern HTML templates that can be branded with your organisation's logo.
What's changed
Notification emails are now sent as branded HTML rather than plain text
Your organisation's logo can be added to all outgoing emails
Works alongside the existing email relay feature for full domain control
Why it matters
Improve email deliverability by reducing the risk of messages being flagged as spam
Reinforce brand identity and trust in every communication
Help recipients identify legitimate SureCloud notifications at a glance
Next steps: To add your organisation's logo to email templates, please speak with your SureCloud Account Manager.
Better Data Views and Layout
We're rolling out enhancements to table designs and app layouts across the platform — delivered incrementally over the coming quarter.
What's changed
Improved table layout and responsiveness across applications
More precise column control and inline actions
New UI patterns introduced for high-volume data views
Why it matters
Easier to read and manage large datasets within the platform
More consistent experience across different areas of the platform
Reduced friction when working with complex or high-volume records
No action required — improvements are being rolled out automatically.
Date-Based Workflow Automation
Workflows can now progress automatically based on key dates — maintaining momentum and eliminating the need for manual updates.
What's changed
Workflow transitions can be triggered automatically based on date fields
Reassessments can be scheduled to trigger at set intervals
Records can be set to close automatically after a review expiry date
Why it matters
Reduce the risk of records stalling due to missed manual steps
Ensure assessments and reviews are triggered on time, every time
Free up teams from routine workflow maintenance tasks
Next steps: To get date-based automation configured for your workflows, please speak with your SureCloud Account Manager.
August 2025
This release introduces PNG report exports, a new Read API in beta, and the new Operational Resilience application.
Export Reports to PNG
Any individual report can now be exported as a PNG image — perfect for use in presentations, slideshows, or sharing a quick snapshot of key insights.
What's changed
A PNG export option is now available on all individual reports
Exported images reflect the current report view, including filters
No additional configuration or permissions required
Why it matters
Easily share visual snapshots of key data without platform access
Include report visuals directly in presentations or documents
Reduce the time taken to communicate insights to stakeholders
No action required — this feature is available now.
Extract Platform Data with the Read API (Beta)
Pull your data out of SureCloud and into other systems via API. This initial beta release enables bulk export of records and fields for deeper analysis or integration.
What's changed
A new Read API is available in beta for data extraction
Bulk export of records and field values is supported
API access can be scoped to specific datasets
Why it matters
Integrate SureCloud data into external analytics or reporting tools
Enable deeper analysis beyond what's available in the platform
Support data pipeline and automation use cases across your tech stack
Next steps: To get access to the Read API beta, please reach out to your SureCloud Account Manager.
New App: Operational Resilience
The new Operational Resilience app helps organisations assess impact, build response plans, and test readiness for disruption scenarios.
What's changed
A dedicated Operational Resilience app is now available
Supports impact assessment, response planning, and readiness testing
Integrated into the SureCloud platform alongside existing risk and compliance apps
Why it matters
Manage operational resilience alongside your broader GRC programme
Demonstrate preparedness to regulators and stakeholders with structured evidence
Reduce the effort of maintaining resilience plans in separate tools
Next steps: To find out more or get Operational Resilience set up for your organisation, please speak with your SureCloud Account Manager.
July 2025
This release introduces confidential record access, dynamic descriptions, AI-powered document reviews, and persistent table preferences.
Confidential Record Access
Access to specific records can now be restricted so that only authorised users can view them — helping to protect sensitive data and meet compliance requirements.
What's changed
Records can be marked as confidential at the record level
Access is restricted to users explicitly granted permission
Confidential records are hidden from all other users, including those with general application access
Why it matters
Protect sensitive data without creating separate applications or workflows
Meet compliance and data governance requirements more easily
Give teams confidence that confidential information is appropriately controlled
No action required — this feature is available now.
Dynamic Record Descriptions
Record-level descriptions can now be added to guide users through their next task — with instructions embedded directly within workflows.
What's changed
Administrators can add descriptive text at the record level within a workflow
Descriptions update dynamically based on the current workflow stage
Instructions are visible to users directly on the record
Why it matters
Reduce mistakes by setting clear expectations at each workflow stage
Support less experienced users without additional training
Improve data quality by guiding users towards the correct inputs
Next steps: To get dynamic descriptions configured for your workflows, please reach out to your SureCloud Account Manager.
AI Document Reviews
AI-powered "first-pass analysis" is now available in FileSync — flagging potential issues in documents early so teams can focus their review effort where it matters most.
What's changed
An AI assistant can perform an initial review of documents in FileSync
Potential issues and areas of concern are surfaced automatically
Human reviewers receive a prioritised starting point rather than a blank document
Why it matters
Speed up compliance document reviews without reducing thoroughness
Help reviewers focus on the areas most likely to need attention
Reduce the risk of issues being missed in large or complex documents
Next steps: To get AI Document Reviews enabled, please speak with your SureCloud Account Manager.
Table Display Preferences
Preferred table display settings — including columns, filters, and sort orders — are now saved automatically across sessions.
What's changed
Column selections, filters, and sort orders are preserved between sessions
Preferences are saved per user and per table
No manual reconfiguration required after logging in
Why it matters
Save time by eliminating the need to reconfigure tables on every login
Allow each user to maintain a personalised view suited to their workflow
Reduce friction for users who work with the same tables regularly
No action required — this feature is available now.
June 2025
This release introduces Jira Cloud integration, automated user provisioning via SCIM, and expanded question-level reporting.
Jira Cloud Integration
SureCloud can now be connected to Jira Cloud to create and update tickets and statuses — keeping teams aligned without switching between tools.
What's changed
Jira tickets can be created and updated directly from SureCloud
Ticket statuses sync in real time between platforms
Eliminates the need to manually replicate updates across both tools
Why it matters
Reduce the risk of actions being missed due to tool switching
Keep engineering, risk, and compliance teams working from a single source of truth
Improve response times on findings and actions that require development work
Next steps: To get the Jira Cloud integration enabled, please speak with your SureCloud Account Manager.
SCIM User Account Provisioning
SCIM integration now automates user provisioning and deprovisioning in SureCloud, syncing roles from identity providers such as Okta and Microsoft AD.
What's changed
Users are automatically provisioned and deprovisioned via SCIM
Roles and access levels sync from your identity provider
Supports SSO, role-based access, audit logs, and conflict alerts
Why it matters
Reduce administrative overhead managing user accounts manually
Improve security by ensuring leavers are deprovisioned promptly
Maintain consistent role assignments aligned to your identity governance policies
Next steps: To get SCIM provisioning set up for your organisation, please speak with your SureCloud Account Manager.
Reporting on Question Components
Reporting now covers detailed analytics on question sets, categories, and individual questions — including advanced filtering, answer insights, and customisable layouts.
What's changed
Question sets, categories, and individual questions are now reportable
Advanced filtering and answer-level insights are available in report builder
Report layouts can be customised to suit compliance, risk, and regulatory needs
Why it matters
Go beyond record-level reporting to understand assessment responses in detail
Support regulatory reporting with structured question-level data
Identify patterns in responses across assessments, teams, or time periods
No action required — this feature is available now.
May 2025
This release brings several new features designed to enhance how you work with questions and improve overall efficiency.
Enhanced Comments and Attachments
Threaded discussions and file uploads are now available directly on individual questions — keeping collaboration centralised and traceable.
What's changed
Comments can be added to individual questions within assessments
Threaded conversations make it easy to follow and resolve discussions
Supporting files can be uploaded directly to a question
All comments are time-stamped and attributed to the relevant user
Why it matters
Keep question-level discussions in context rather than in email or external tools
Build a clear, auditable record of decisions made during assessments
Reduce the back-and-forth involved in resolving queries on specific questions
No action required — this feature is available now across every question component.
Create and Link Records to Questions
New records can now be created and linked to questions without navigating away from your current workflow.
What's changed
A new action allows record creation directly from within a question
The new record is automatically linked to the relevant question
Users remain in their current workflow throughout the process
Why it matters
Reduce context-switching during assessments
Speed up workflows where records need to be created in response to question answers
Keep linked records accurately associated without additional manual steps
No action required — this feature is available now.
Automated Record Linking
Related records are now linked automatically based on configurations in your library — reducing manual effort and improving data consistency.
What's changed
Auto-linking rules can be configured in the library
Matching records are linked automatically when the conditions are met
Reduces the need for users to manually identify and link related records
Why it matters
Save time on repetitive linking tasks across large record sets
Improve data consistency by ensuring relationships are captured reliably
Reduce the risk of linked records being missed or incorrectly associated
No action required — this feature is available now.
Unified View of Related Records
All directly and indirectly linked records are now visible in a single view — making it easier to track and manage relationships across the platform.
What's changed
A unified view shows all records linked to a given record, directly and indirectly
Both direct and inherited links are visible in the same place
No need to navigate across multiple areas to see the full picture
Why it matters
Understand the complete context of a record without manual investigation
Make faster decisions with a full view of related data in one place
Reduce the risk of missing important linked records during reviews or assessments
No action required — this feature is available now.
March 2025
This release introduces a redesigned navigation experience and automated evidence collection to streamline compliance workflows.
Updated Navigation
SureCloud's navigation has been redesigned to make it faster and easier to get where you need to go.
What's changed
All main areas are now located in a left-hand sidebar — including Reporting, Applications, User Settings, and Configuration Settings
The top bar has been simplified to show just your breadcrumb trail, Task Manager, and avatar
A new Resource Centre in the bottom right corner provides direct access to the Help Centre, Product Updates, and Feedback Form
Why it matters
Reduce the time spent navigating between different areas of the platform
A cleaner, more consistent layout lowers the learning curve for new users
Built-in access to support and feedback means help is always within reach
No action required — the updated navigation is available now.
Automated Evidence Collection
SureCloud now automates the collection and organisation of compliance evidence — reducing manual workload and ensuring your team is audit-ready at all times.
What's changed
Evidence is collected automatically based on predefined dates and collection frequencies
Collected evidence is stored in a centralised Evidence Library
Version history provides a full audit trail of evidence over time
Why it matters
Save time and reduce manual workload during audit preparation
Minimise human error by ensuring evidence is consistently gathered
Maintain continuous audit readiness rather than scrambling before deadlines
Next steps: To find out more or get Automated Evidence Collection set up, please speak with your SureCloud Account Manager.
February 2025
This release makes it easier to generate formatted documents directly from SureCloud records — no manual data entry required.
Download Word Document from a Record
Word documents can now be downloaded directly from a record, automatically populated with your record data.
What's changed
A "Download Word Document" option is now available in the record context menu (⋮)
Word templates are automatically populated with mapped record data
Documents are generated and downloaded in a single action
Why it matters
Eliminate the need to copy and paste record data into external documents
Ensure consistency by using predefined templates with mapped fields
Save time generating reports, letters, and other formatted documents
Next steps: To get Word document templates configured for your records, please speak with your SureCloud Account Manager.
January 2025
This release introduces two enhancements for working with numerical data and linked records more efficiently.
Bulk Linked Record Creation
Records can now be created in bulk from a linked record — allowing you to create multiple linked records at once without repetitive data entry.
What's changed
Multiple linked records can be created in a single action
Records are created and linked simultaneously from the parent record
Removes the need to create and link records one by one
Why it matters
Save significant time when setting up large numbers of related records, such as Control Tests
Reduce the risk of errors caused by repetitive manual data entry
Improve efficiency for users who regularly work with linked record structures
No action required — this feature is available now.
Decimal Support for Number Attributes
Number attributes now support decimal values across all use cases — providing greater precision for inputs such as currency, percentages, and conversion rates.
What's changed
Number attributes now accept decimal values up to two decimal places
Existing whole-number data is unchanged
No additional configuration is required to enable decimal inputs
Why it matters
Remove the need for workarounds when capturing precise numerical data
Improve accuracy for financial, percentage-based, or scientific inputs
Maintain data integrity with backward-compatible changes to existing records
No action required — this feature is available now.
December 2024
This release introduces version history for records and automatic context inheritance to improve traceability and reduce manual data entry.
Version History for Records
Users can now view a detailed history of changes made to a record — including past versions, snapshots, and who made each change.
What's changed
A version history view is now available on records
Each version is time-stamped and attributed to the user who made the change
Previous versions can be accessed and referenced at any time
Why it matters
Improve transparency and accountability across your record data
Support audit and compliance requirements with a clear change trail
Reduce risk by making it easy to review or restore previous versions
No action required — this feature is available now.
Context Inheritance
Responsible areas within the organisational hierarchy are now automatically inherited when a child record is created from a parent record.
What's changed
Context is inherited automatically from parent to child records on creation
Applies to assessments, tests, actions, and other child record types
The setting is on by default and can be switched off per workflow if needed
Why it matters
Ensure consistent permissions and access across related records without manual input
Reduce the time users spend re-entering the same organisational context
Minimise the risk of records being created with incorrect or missing context
No action required — this feature is on by default.
November 2024
This release introduces custom email domains and the ability to copy records from a table — reducing manual effort and improving data consistency.
Custom Email Domains
Notifications from SureCloud can now be sent from your organisation's own email domain — improving deliverability, brand consistency, and user trust.
What's changed
SureCloud notifications can be configured to send from your own domain
Emails appear to come from your internal teams rather than a third-party sender
Works alongside the existing email relay feature for complete domain control
Why it matters
Reduce the likelihood of important notifications being marked as spam
Reinforce brand identity and increase confidence that emails are genuine
Support compliance with organisational email policies and security standards
Next steps: To set up a custom email domain for your organisation, please speak with your SureCloud Account Manager.
Copy Records from a Table
Users can now create a new record by duplicating an existing one — saving time and improving consistency when working with similar records.
What's changed
A copy option is now available on records for users with the appropriate permissions
Key data from the original record — including names, dates, and structured responses — is duplicated into the new record
The copied record starts at the first state and stage of the workflow
Why it matters
Save time when creating multiple similar records, such as repeated assessments
Improve data consistency by reusing correctly formatted information
Reduce human error caused by re-entering the same information manually
No action required — this feature is available now for users with the appropriate permissions.
August 2024
This release introduces date-based reporting filters and enhanced calculation capabilities across linked records.
Date-Based Reporting
Date-based filters can now be added to reports within the dashboard — enabling time-relative reporting such as "Assessments Completed in the Last X Months" or "Upcoming Assessments in X Days".
What's changed
Date fields in reports can be filtered by a relative time range (past or future)
Users select how far into the future or past the date attribute should fall
Filters apply across all report types that include date fields
Why it matters
Create dynamic, time-aware reports without manual date adjustments
Support proactive risk management by surfacing upcoming deadlines and expiries
Improve audit and compliance preparedness with better tracking of time-based data
No action required — this feature is available now.
Calculation Enhancements
Calculation capabilities have been extended to support fields derived from other calculations and to enable calculations across linked records from different entity types.
What's changed
Calculations can now reference the results of other calculations
Cross-entity calculations are supported across linked records
Functions such as IF and LATEST can be combined for conditional, time-aware logic
Why it matters
Build more sophisticated, accurate calculations without manual workarounds
Support complex GRC scenarios where data spans multiple linked record types
Improve reporting accuracy with calculations that reflect the most relevant and recent data
No action required — these enhancements are available now.
July 2024
This release introduces question dependencies, time-based workflow scheduling, and bulk record export.
Question Dependencies
Relationships can now be established between questions so that follow-up questions are only shown when relevant — based on responses to earlier questions.
What's changed
Questions can be configured to appear only when a specific response is given to a preceding question
Multiple conditions can be set per dependent question
Dependencies are configured in the question set library
Why it matters
Make assessments more concise and targeted by only showing relevant questions
Reduce respondent burden and improve the quality of information gathered
Support more sophisticated assessment designs without additional complexity for users
No action required — this feature is available now.
Scheduling Actions Based on Time
Workflow actions can now be scheduled to trigger automatically at specified times or intervals — removing the need for manual intervention on recurring tasks.
What's changed
Workflow actions can be configured with a time-based trigger
Recurring actions — such as assessment creation or reminder notifications — can be automated
Scheduling is configurable per workflow transition
Why it matters
Eliminate the manual effort involved in triggering recurring workflow steps
Ensure assessments, escalations, and reminders happen consistently and on time
Free up teams to focus on higher-value work rather than routine process management
No action required — this feature is available now.
Bulk Export of Records
Users can now export a selection of records, or all records within a table, to Microsoft Excel.
What's changed
A bulk export option is available on all record tables
Users can export a specific selection of records or the full table
Exported data is formatted for Microsoft Excel
Why it matters
Analyse and manipulate record data offline using familiar tools
Share data easily with stakeholders or team members who are not on the platform
Support audit and compliance requirements with exportable record sets
No action required — this feature is available now.
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